The customer is responsible for any telephone costs that may arise. Other than the cost for establishing an Internet connection, the customer has no other costs. Liability for loss of data is expressly excluded. The customer is responsible for backing up data bases. In particular, SIGMATEK is not responsible for the failure or overloading of global communication networks. The customer expressly acknowledges that SIGMATEK is not liable for external Internet services or lines, which are beyond SIGMATEK's control. If from using the 'Teamviewer' software, damage or defects exist in the computer or network system of the customer, any liability of SIGMATEK is excluded. Moreover, SIGMATEK accepts no liability for defects, which occur after customer changes/updates to the operating or network system or customer changes to the hardware configuration. The customer shall, within reason, take the necessary measures to determine and document the error. The customer must immediately inform SIGMATEK of any defects, which occur. SIGMATEK accepts no liability for defects resulting from the customer deviating from the terms and conditions for use of the licensed software.

The same applies for consequential or indirect damages, as well as damages attributed to the control and risk area of the customer.

For any damages that occur, SIGMATEK’s liability shall be limited to willful misconduct or gross negligence for which SIGMATEK is legally responsible.Ĭlaims for damages from the customer for loss of profit are expressly excluded. SIGMATEK operates the remote maintenance with the highest possible care and availability. DSL) are relevant.Īnyone who utilizes the remote maintenance services provided by SIGMATEK, is hereafter referred to as the customer. For the speed and duration of the remote maintenance, the actual questions as well as the quality and speed of the customer's internet connection (e.g. For remote maintenance via SIGMATEK, functioning internet access to the customer's computer, as well as an on-site telephone is required. The Teamviewer product is one of the market leaders in this area and stands for the highest quality. This software, according to the manufacturer specifications, meets the current security standards required for remote maintenance. Remote maintenance by SIGMATEK GmbH & Co KG (hereafter SIGMATEK) is performed by using the remote maintenance software 'Teamviewer'.

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